Minna Joensuu
Director / Team Lead
"Business-driven IT leader experienced in managing complex programs, service delivery, and transformation initiatives in global environments. Focused on results through collaboration, clear priorities, and pragmatic problem-solving aligned to business goals."
Special skills
Strong expertise in project and program management, incl. frameworks (Prince2, SAFe, agile).
Leading and managing RFX programs and complex vendor selection processes.
Extensive knowledge of ITIL, SIAM, ISO/IEC 20000, service management, and service governance.
Skilled in managing offshore teams, transition projects, and distributed delivery.
Strong financial management skills, including budgeting, cost optimization, and vendor financials. Certified in FinOps.
Strengths
Strong, collaborative leader with excellent stakeholder management.
Analytical and structured thinker with a pragmatic approach to problem-solving.
Clear communicator who ensures alignment and drives execution.
Resilient and calm under pressure, with a positive and solution-focused mindset.
Relevant experience
25 years of experience in IT leadership, project & program management, service management, and management consulting.
Leading major transformation and IT initiatives
Global ecommerce platform renewal (pre-study, RFI/RFP, planning, execution)
Global MES preparation, business case, vendor selection & implementation
Tariff mitigation and obsolescence reduction programs (global scope)
Large-scale service delivery & outsourced IT leadership
Service Director for Finland’s largest outsourced IT environment (150+ people, global delivery)
Management of infrastructure, application operations, SIAM, PMO and critical business services
Service management transformation leading to ISO/IEC 20000 certification
Cloud and platform transformation projects
Public cloud governance & multi-cloud operating model (Azure, AWS, GCP)
SAP platform migration to Azure, AD security enhancement, DC segmentation
Cloud strategy, cost governance (FinOps), landing zones and technical governance
Business and technology execution
RFX planning and execution for complex programs
Application management, operations and infrastructure services, automation (RPA), and service improvement
Leadership of multidisciplinary teams (project managers, architects, developers)
Education
Executive MBA, Henley Business School
BBA, Information Technology, Haaga-Helia University of Applied Sciences
ITIL Expert
FinOps Certified Practitioner•Certified SAFe 5 Agilist
PRINCE2 6th Edition Foundation in Project Management