IT Operating Model
Defining how IT and business collaborate to leverage technology and create business value
The essence of IT operating model
An IT operating model translates the IT strategy into practical, day‑to‑day capabilities. It ensures that IT is aligned with the company’s overall business goals and supports them effectively.
Organizations often need to redesign and transform their IT operating model for reasons such as:
Changing business requirements
The need to improve cost efficiency or operational performance
External pressures, such as shifts in competition or market dynamics
Our approach
Midagon’s IT Operating Model Framework is built around four core elements:
Governance
Organisation
Sourcing
Capabilities and processes that drive business value through technology
These elements are supported by a culture that encourages collaboration and continuous improvement.
Our phased transformation approach includes:
Understanding the starting point
Defining the target state
Designing the target state and preparing the implementation plan
Implementing the target state
Contact for more information
Eila Pohjola
Director / Team Lead
IT Advisory & Transformation
We help businesses and organisations achieve IT and operational excellence through services in IT strategy, cost optimisation, and operating model development. Depending on your needs, we can deliver a focused current state assessment or manage a full end‑to‑end transformation. In addition, we provide experienced professionals for interim leadership roles, such as interim CIO or IT Director/Manager, to ensure continuity and support during critical transitions.