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Fredrik Åström

Senior Managing Consultant

“Fredrik is an enthusiastic and analytical leader of technology-enabled business development. His leadership style is based on solid subject-matter understanding, strong facilitation skills, clear communication and active stakeholder dialogues.”

Special skills

  • Digital process and service development

  • Customer relationship management, eCommerce, Order to Cash, Finance, MDM

  • Program and project management

  • Agile thinking and practices (Scrum, LeSS, SAFe)

  • Leadership and coaching

  • Enterprise and IT architecture

  • Salesforce Sales and Service Cloud, CloudSense CPQ

  • Financial analysis, financial management and business cases

  • Vendor management (onsite & offshore)

  • IT operations management

Strengths

  • Analytical and enthusiastic leader of technology-enabled business transformation with extensive experience from consulting and industry

  • Focused on the why to be able to challenge and find the best how

  • Able to understand and comfortably lead discussions in any matters related to a business transformation – strategic, operational and deeply technical – on any level in the organization

  • Able to make complicated matters and dependencies easy to understand through clear communication and visualization

Relevant experience

Fredrik has successfully led the delivery of 50+ demanding programs and projects as management consultant and IT program manager, e.g.

  • IT program manager for a large multi-vendor digital transformation involving renewal of Online Sales and Self-Service, CRM, Case Mgmt, CPQ, and Quote to Cash capabilities based on Salesforce ecosystem

  • Led the design and delivery of new data models and digital capabilities to unify customer identities and customer data across businesses and online services and achieve a 360° view of customers

  • Finance stream lead in a joint program of Nordic Transmission System Operators to establish a centralized imbalance settlement operation for the Nordic energy market

  • Project manager and architectural lead at a Nordic bank in the selection and implementation of a multi-vendor solution for workflow and document management in the corporate loan origination process

Education

  • Master of Science in Technology, Helsinki University of Technology, Department of Industrial Engineering and Management (1998)

  • Certified LeSS Practitioner (2018)

  • Machine Learning by Stanford University on Coursera (2017)

  • Certified ScrumMaster (2017)

  • Leading SAFe / Certified SAFe Agilist (2016)