Back to Service

IT Sourcing

Vendor performance analysis, IT sourcing strategy, Competitive bidding and vendor selection, Transition project management

Vendor performance analysis: Business challenges to be addressed

Expecting more from your existing vendors? The root causes of problems may be unknown, which prevents you from rectifying the situation. Vendor performance analysis can be adapted for specific project partners and continuous service providers.

Service contains

During the vendor performance analysis, we:

  • Analyse vendor performance against goals and SLAs

  • Interview key stakeholders

  • Analyse vendor steering practices

  • Study the issue log and tickets to identify root causes

  • Create an improvement proposal

The value we provide

A professional analysis of vendor performance and steering will help to drill down to the root causes of issues. Midagon's experienced consultants have worked both as customers and service providers, and are able to quickly make sense of problems.

Deliverables and project duration

As a result, you will have an analysis of the root causes and an improvement proposal. Typical project duration is a few weeks.

IT sourcing strategy: Business challenges to be addressed

Effective sourcing requires guidance and targets. Too often vendors have been selected with short-term goals in mind. The results can lead to either poor service, higher long-term costs or a lack of ability to renew.

Service contains

In this service, we help define the strategic IT sourcing goals:

  • Which capabilities will be kept in-house, and which can and will be outsourced?

  • What are the sourcing domains?

  • What will be the key drivers for each of the domains?

  • What are the target SLAs for each of the services? 

  • How long do we make our target agreements?

  • How many vendors would be an optimal outcome?

The value we provide

Midagon's experienced IT sourcing consultants:

  • Bring structure to the sourcing strategy work

  • Know the market and mainstream vendor capabilities

  • Know the potential service pitfalls and help to set good and realistic targets

  • Provide a library of proven approaches

Deliverables and project duration

As a result, you will have strategic IT sourcing principles, strategic vendor management choices and realistic targets. Typical project duration is a few months.

Competitive bidding and vendor selection: Business challenges to be addressed

Finding and selecting the right vendor as well as negotiating a good contract can be complicated.

Service contains

We plan and run the bidding process for you:

  • Create a long list of potential vendors

  • Narrow it down to a shorter list of those who will get the RFP

  • Help the vendors create a good proposal

  • Arrange and lead the reference calls

  • Create options and a recommendation for decision-making

  • Negotiate optimal contract terms

The value we provide

We know the IT market.

  • Midagon's experienced consultants have worked both as customers and service providers. 

  • We will work proactively and help the vendors to make the best possible proposals, ensuring services are fit for the purpose.

  • We know the potential pitfalls and vendor negotiation tactics. We can help to get the best possible contract.

  • We can apply lessons learned from similar competitions.

  • We can provide readily available templates.

Deliverables and project duration

As a result, you will have:

  • Decision-making material with recommendations

  • A final contract (with help from your legal team)

Typical project duration is two to three months.

Transition project management: Business challenges to be addressed

Securing business continuity and seamless services during the transition from one vendor to another requires diligent planning and management.

Service contains

We plan and run the transition project:

  • Plan the transition

  • Manage the cutover

  • Handover to continuous operation

The value we provide

Our experienced IT management consultants:

  • Know how to make business-critical ICT change projects succeed

  • Can set optimal conditions for the preparation and solving of potential issues between parties

Midagon is a neutral party to assess after-service providers.

Deliverables and project duration

As a result, you will have a successful transition between vendors. Typical project duration is a few months.

Contact for more information

Ilkka von Schulman Midagon Oy