Digitalization is about collecting and using data to create business value. Data, reporting and analytics are the backbones of digitalization. One of the emerging trends in industrial digitalization is process mining. It delivers better productivity and higher cost efficiencies by utilizing data and advanced analytics techniques.
What is process mining? It uses business process events for process visualization and analytics. With detailed event data, one can discover the exact flow of the events. One can then compare the results with a company’s defined processes and see the deviations. The deviations are potential inefficiency points that require further investigations, for example, by root cause or other advanced analytics methods, or by traditional process analysis methods such as subject matter expert interviews. One of the particular strengths of data-driven process mining is that one can drive process improvement even without having any predefined process definitions in place.
Midagon delivered process mining projects have revealed in many cases that processes work only at an 80% efficiency level. The uncovered 20% inefficiencies and their details have helped customers to focus on the right productivity development actions instead of trying to guess what should be improved. In many cases, the majority of the time and effort goes to resolving the deviations associated with the 20%. Here is what some of the customers have said.
“We suspected we had problems here, but now we know.”
“We received real facts and figures, and now it´s possible to agree on actions – this is our key change communication instrument.”
“Now we understand the differences in our customer service processes and how these differences cause a bad customer experience and cost us money.”
“After auditing our service delivery processes, we discovered deviations that cost us millions.”
The Process and Data Excellence Service (PDE) is one of the Midagon’s Industrial Digitalization services. Midagon uses process mining methodology and modern analytical tools to deliver PDE projects. A short, limited scope PDE project is called an “Eye Opener”. An Eye Opener project’s deliverables include process mining results and analysis of findings. The results describe the exact process flow of events through the selected process and where the flow deviates from the defined flow.
The Midagon PDE Eye Opener is an easy, fast and cost efficient way to test process mining and see the potentially high business value process efficiency that focused Industrial Digitalization can deliver.