Midagon

Jukka Kauppinen

Examples of achievements
Jukka coordinated and lead an operating model definition project for a large process industrial technology company. The project included defining and implementing a global support model, processes, organization and reporting KPIs for a new global operations support center.

Jukka helped a global cargo handling equipment and service provider to update their service concept and create a support model for a new service business area.

Jukka coordinated and lead a definition and implementation project for a global workflow tool for a large, multinational client. With this tool, the client manages technical service requests, site service visits and remote troubleshooting requests from production sites all over the world.

Business and project experience
Jukka has over 7 years of consulting and project management experience in the fields of service digitalization and IT enabled business transformation, especially with large, industrial sector companies and public sector organizations.

Prior to joining Midagon in January 2016, Jukka worked for IBM’s Business Analytics and Strategy –consulting branch focusing in technology strategy, predictive asset optimization, industrial internet, Internet of Things and smarter asset management. He has also worked as an Information Security Manager for various public sector projects.

Areas of interest
Jukka is interested in helping clients with defining and implementing digitalization and IoT -enabled business models and service strategies as well as the related service products, processes, organizations, architectures and other required capabilities.

What others say about Jukka
“Jukka simplifies complex models and frameworks to understandable, logical components and tasks that are easy to measure and manage.”

“Jukka is experienced in leading multinational teams from various cultures and backgrounds to success.”